The contact center software market size was valued at $23,161.7 million in 2021, and it is expected to grow at a CAGR of 18.0% during 2021–2030. The growth of the industry can be primarily attributed to the surging integration of AI-powered software into cloud-based contact centers, to enrich customer experience.

The contact center software market size was valued at $23,161.7 million in 2021, and it is expected to grow at a CAGR of 18.0% during 2021–2030. The growth of the industry can be primarily attributed to the surging integration of AI-powered software into cloud-based contact centers, to enrich customer experience.